At Marché Andes, we want you to feel confident shopping with us. We provide a clear warranty policy for certain products based on their nature.
- Scope of Warranty
Our warranty applies only to non-perishable products (such as utensils, canned goods, or sealed packaging) that have manufacturing defects or arrive damaged. Perishable, fresh, frozen, or prepared products are not covered under warranty but may be exchanged or credited if delivered in poor condition (see Return and Exchange Policy).
- Warranty Period
The period to report a warranty-covered defect is 7 calendar days from delivery. After this time, we will not be able to process claims.
- What the Warranty Covers
- Visible damage to the product before use
- Expired items at the time of delivery
- Sealed products that are incorrect or incomplete
- What the Warranty Does Not Cover
- Improper use or incorrect storage
- Damage caused by accidents after delivery
- Opened, tampered with, or partially consumed products
- Products without proof of purchase
- How to File a Warranty Claim
Contact us with:
- Your order number or invoice
- Photos of the affected product and packaging
- A brief description of the issue
- Possible Resolutions
Depending on the case, we may offer:
- A free replacement
- Store credit
- Contact Information
To initiate a warranty claim:
Email: communicaciones.marcheandes@gmail.com
Phone: 514-913-7142
Customer Service Hours:
Monday to Friday – 9:00 AM to 5:00 PM
